Calm Space

To begin using Calm Space, users will first need to sign in with their unique username and password. If they do not have an account, they will be prompted to register, enabling them to access and utilize the full features of the platform.

Upon signing in, therapists are immediately presented with their patient caseload. Each patient card displays essential demographic information and includes a direct link to the patient's chart, ensuring efficient access to vital data.

In designing the process to create a patient profile, my priority was simplicity. The user interface requires only the essential demographic information needed for each patient, streamlining the process and enhancing usability.

Within the patient chart, therapists can effortlessly add notes or diagnoses and view all existing notes, patient status updates, appointment times, and types of service. This comprehensive overview ensures that therapists have all necessary information readily available to enhance patient care.

To create and submit a note for QA review, therapists are required to detail the proceedings of the session, including the goals addressed. This documentation is essential for maintaining comprehensive patient records.

Additionally, the method of service must be specified to clarify how the session was conducted, which is crucial for accurate record-keeping.

Finally, for authentication and security, therapists must re-enter the patient's unique ID, the QA provider code, and their own provider ID before signing and submitting the note.

After a note is submitted, it automatically appears in the QA task box. Here, QA specialists evaluate whether the note meets all necessary standards and decide if it should be approved or if revisions are required.

A note undergoes a thorough review by QA specialists who assess it against the criteria set by the Department of Mental Health.

Depending on compliance with these standards, the note may be approved or rejected.

If a note is rejected, the QA specialist must provide a specific reason for the rejection. This feedback is then sent back to the therapist, who is required to make the necessary corrections and resubmit the note.